Workflows and operationsStay Digital
Any process someone repeats the same way, every day, is a candidate. I start by mapping who does it, what comes in, what goes out and where it fails. Then I automate in slices, with a person in control of what matters.
If this happens in your operation
- i.
Billing by improvisation
Manual reminders from a personal WhatsApp, payments checked against the bank statement, no history.
- ii.
Math redone for every sale
Each salesperson builds the proposal their own way. One wrong number in front of the client sinks the whole proposal.
- iii.
Customer requests solved by email
Refunds, duplicate invoices, receipts: all manual, slow and full of friction for both sides.
What I automate
- 01
Process diagnosis
A map of who does it, what comes in, what goes out, where it fails and what a failure costs. It gives the order of what to automate.
- 02
Billing without manual checking
Instant payments and invoices generated by the system, finances and late payments on one dashboard, and the payer with their own portal on the phone.
- 03
Proposals and math without spreadsheets
The calculation becomes a tool: the salesperson builds the scenario and leaves with a PDF proposal, a report and a deck.
- 04
Self-service with rules
Refunds within the legal window, check-in by QR, capacity that matches the venue. The rule lives in the system, not in someone’s head.
- 05
Custom systems
When the process doesn’t fit an off-the-shelf tool, I build the system in slices that ship and already solve part of the problem.
Real timelines
Work that proves it
How I work
- i.
Map
I talk to the people doing the work by hand and follow the real process. Who does it, what comes in, what goes out, where it fails and what a failure costs.
- ii.
Choose
Not everything is worth automating. I turn what I saw into opportunities and pick the first one: the one that repeats most and hurts most.
- iii.
Validate
I build the working flow, often with the AI simulated, to test with the people who will use it before paying for real reads.
- iv.
Automate
I ship in slices, with a person in control of what matters. The job is only done when the team stops doing it by hand.
Frequently asked questions
Where does it start?
With a conversation and a map of the process: who does it, how often, what comes in, what goes out and where it fails. Not everything is worth automating. The map shows what is worth doing first.
Do I need to replace the systems I already use?
Not always. Sometimes automation sits next to what exists and removes only the manual part. When the process doesn’t fit an off-the-shelf tool, I build it custom.
Where does AI come in?
Where there is reading, interpretation or text: reading an order, a document, drafting. Business rules, math and billing are regular software, without AI, because they must always give the same result.
How long until something is working?
I ship in slices. Real examples: the first complete version of a rental platform with billing shipped in 2 weeks, and an event platform in about 3 weeks.
Do you work with companies outside Brazil?
I’m based in Sorocaba, Brazil, and I work in Portuguese and English. Get in touch and we can see whether the project is a fit.
Which process does your team repeat every day?